Mystery Shopper Services

Mystery Shopper Services
WNW offers services to visit your property as a mystery guest and report back to you our findings on service and quality at the property.
We can offer tips for improvement on guest satisfaction scores and also quality improvement after our visit we can review our reports with you.
Bar/Restaurant – We can also visit your bar during our visit to ensure proper service and that everything is being rung up correctly.
We also can do mystery shops by telephone to see if your staff is properly handling calls to the property for reservations and service.
With over 25 years in the hospitality business WNW is surely able to find the right candidates for your management positions.
We also know what to look for during our mystery shop visits to help you improve quality and service.
Contact Dave Dickinson today at 516-829-3700 for more information on these services.